Account Health

A quick diagnostic that shows how well your FabWise account is set up and flags anything that needs attention before it affects your workers' shifts.

Why it matters

A fully configured account means accurate time tracking and fewer surprises on payday. The health check catches missing settings and configuration conflicts before they become real problems on the shop floor.

How it works

FabWise looks at four areas of your account and scores each one based on what's configured and what's missing. The scores combine into an overall health score from 0 to 100.

The four areas are:

Business Basics — your company info like timezone, address, and phone number
Team Structure — departments, workers, labor rates, and PINs
Time Tracking — pay periods, labor codes, schedules, and shift types
Devices & Access — admin users, verified emails, and kiosk devices

The health check also looks for conflicts — things that contradict each other, like requiring meal breaks but having break tracking turned off.

If there's a critical issue (like no active admin user or no departments), your score is capped at 50 no matter how well the rest is configured.

If your score moved recently

There used to be a fifth area, Compliance, held open for labor-compliance checks. FabWise doesn't classify overtime or enforce labor law — your payroll provider does — so that area never had anything in it, and every account was collecting points for a category that asked nothing.

It's gone now, and the four remaining areas were rebalanced to still add up to 100. A fully configured account still scores 100. Most accounts won't move at all, and the ones that do move by a few points. If your number shifted without you changing anything, that's why — and the score you're looking at now is the more honest one, because it only reflects things you can actually set up.

Where to find it

Page: Settings → Overview — the first page of Settings. The Needs attention card lists anything that needs fixing, next to your plan, seats in use, and seat utilization.
Who can see it: Account owners and admins.

The list only shows what needs fixing. When setup is complete and every check passes, it goes quiet — you're in good shape.

What you'll see

Needs attention

The Needs attention card on the Overview page shows:

Remaining setup steps while you're getting started
Any check that's failing, each with a severity badge — a red Error for serious problems, an amber Warning for things worth a look
Links that take you directly to the setting or page where you can fix each item

Conflicts

If FabWise detects settings that contradict each other, they show up as conflicts — flagged separately from the score because they're real problems to resolve, not just missing settings. For example:

Meal breaks are required but break tracking is turned off
Workers are assigned to departments that have been deactivated
Break tracking is on but no break types are configured

What to do

If your score is 86 or above: nothing. You're set.

If items need attention: click the link next to each item — it takes you to the right page to fix it. Common fixes:

Timezone is UTC — Settings > Company and set your local timezone
Workers missing departments — open each worker's profile and assign a department
Workers missing labor rates — open each worker's profile and set their hourly rate
Workers missing PINs — open each worker's profile and set a 4-digit PIN for kiosk access
No pay period set — Settings > Time Tracking, under Time & Pay
No kiosk devices — pair a tablet from the Devices page

If there are conflicts: these take priority. A conflict means two settings are fighting each other — read the description and decide which setting needs to change.

Common questions

Q: Does the health check affect how FabWise works?
A: No. It's purely informational. A low score doesn't disable any features — it just means some things aren't configured yet, which could lead to inaccurate data or compliance gaps.

Q: How often does it update?
A: Every time you open Settings. If you fix something, the score updates the next time you visit.

Q: My score is stuck below 86 but I've set everything up. What's wrong?
A: Check for conflicts — they can keep your score capped. Also make sure all your hourly workers have departments, labor rates, and PINs assigned; it's common to miss one or two.

Q: Can I dismiss the summary without fixing everything?
A: It hides automatically once your score reaches 86. If you don't need certain items (like kiosk devices because you only use workstations), that's fine — the score is a guide, not a requirement.

Q: My score changed and I didn't touch anything. Why?
A: The Compliance area was removed and the remaining four were rebalanced — see "If your score moved recently" above. It's a one-time shift.

Q: Does this score go down if I'm not using parts of FabWise?
A: No. This is about setup, not usage. Once your account is configured, it's configured — the score doesn't drop because you don't use a feature you don't need.

[Settings Overview](settings-overview.md)
[Schedules](scheduling.md)
[Managing Users](managing-users.md)

Last updated: 2026-07-25