Why it matters
Full-service implementation is one visit: your account configured, your devices paired, your crew trained, start to finish. That works because the day is spent on decisions and training rather than on errands. Every item below is something that stops the clock if it is missing — a tablet still in its box, a job list nobody has written down, a crew that scattered after lunch.
None of this is held back from anyone. The installation guide and the pre-launch checklist cover the same ground in more depth, and shops do this themselves every day. This page is the shorter list of what has to exist before someone arrives to do it with you.
Hardware, bought and awake
The tablets are yours — we do not sell hardware, and you are not renting it from us. What devices work covers what to buy and what to avoid.
Before the day:
- Bought and unboxed. Not in transit, not still in the packaging.
- Charged. All of them, the night before.
- On your wi-fi. Connected and staying connected in the spot they will live — not just at the office desk. Shop-floor wi-fi is the single most common thing that turns up short on the day, and it is the one thing we cannot fix for you.
- Mounted or placed, if you know where they are going. A wall mount that arrives in the afternoon is a wall mount we install without you.
Your people, on a list
- Every worker who will clock in, with a first and last name. A spreadsheet is fine; so is a legible sheet of paper.
- Who supervises whom, if that shapes your departments.
- Anyone who needs admin or manager access rather than just clocking in.
Your work, on a list
- Your customers, at least the active ones.
- Your open jobs, with whatever job number or name you already use. Bring your existing numbering — we would rather configure FabWise around what your shop already says out loud than rename everything on day one.
- Your labor codes, if you already think in them: the categories of work you would want a job's hours broken down by, and the hourly cost behind each.
A spreadsheet is the fastest form for all three. It does not need to be tidy.
An hour of your crew's time
Training is the part that cannot be done without the people who will use it. An hour, with the crew that will be clocking in, on the day. Not a memo afterwards.
Pick the hour deliberately — end of a shift, or a slow stretch — and tell people in advance that it is happening. A crew that knows the change is coming asks better questions than one that finds a tablet on the wall.
What we do on the day
- Configure your company settings, pay period and departments
- Load your customers, jobs and labor codes
- Create your crew and set access
- Pair and place the kiosk, and set up any Workstation tablets
- Train your crew on clocking in, breaks, and tagging a job
- Walk you through the first payroll export before we leave
After we leave
Run a full week. Then read the pre-launch checklist with that week in hand — it is written for the shop doing this alone, and it is the best list of the things that quietly go wrong in week one.
If something looks off, contact support. You are not on your own after the visit.